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I can't deposit diamond

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The Landlord
Post time 2019-2-4 19:38:59 | Show the author posts only Reply Awards |Descending |Read mode
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In-Game Name: 天之行者_SKY
Player ID: 10442691
Server: AS server (PC)
Hello
I can't deposit diamond
A message said that I have already incomplet an order being process
What can I do to cancel this order
PS.my steam has money now

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The Sofa
Post time 2019-2-6 03:15:18 | Show the author posts only
Hello, Sorry for the delayed reply. Are you still facing the issue?
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The Bench
 Author| Post time 2019-2-6 21:19:53 | Show the author posts only
ErenCD replied at 2019-2-6 03:15
Hello, Sorry for the delayed reply. Are you still facing the issue?

Yes. It still happen now.
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The Floor
Post time 2019-2-8 18:12:11 | Show the author posts only
sky7777089 replied at 2019-2-6 21:19
Yes. It still happen now.

Try client repair or reinstall the game. If you still face the issue, contact customer support at support@creative-destruction.com
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Post time 2019-2-10 07:48:23 | Show the author posts only
I have the same problem on Steam version and I've posted about it earlier, repairing and reinstalling doesn't fix it, its like the game doesn't work with steam wallet.

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Hope official have some measure to help us. God bless us.  Post time 2019-2-11 21:20
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 Author| Post time 2019-2-11 21:17:33 | Show the author posts only
ErenCD replied at 2019-2-8 18:12
Try client repair or reinstall the game. If you still face the issue, contact customer support at  ...

I repair/reinstall the game in 2/9, but it still have this problem.
I send an e-mail to the address in 2/9, but thers's no any reply in my e-mail.
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