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Bought diamonds to buy a skin and it’s not in my locker

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The Landlord
Post time 2019-5-12 16:57:23 From the mobile phone | Show the author posts only Reply Awards |Ascending |Read mode
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In-Game Name: MJCarti
Player ID: 11683054
Server: US server (PC)
So I just switched from mobile to pc officially so I bought diamonds to I can buy a skin so I wouldn’t look like a bot.So I bought the 20 dollar version so I can get the system guard female skin(favorite skin) I bought it my diamonds were gone and my skin wasn’t there so I need help on this ASAP (Also missing the new top up skin pieces)
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The Floor
Post time 2019-5-27 00:38:30 | Show the author posts only
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The Bench
 Author| Post time 2019-5-26 23:14:12 From the mobile phone | Show the author posts only
Warden01 replied at 2019-5-13 11:55
You're gonna have to contact customer care with proof.

Hi,I have proof of buying the diamonds with a recount but can you send me the link of the custom care
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The Sofa
Post time 2019-5-13 11:55:40 | Show the author posts only
You're gonna have to contact customer care with proof.
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