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Hey Hey,
If the device repair either Mobile or Pc is not working then for:
PC- Check for updates on your windows pc. Make sure all your network settings are configured correctly and you are connected to a good internet connection. Once you have checked all these things and the repair feature did not respond, fully uninstall the game and re install it. Once installation i s completed, DO NOT OPEN THE GAME YET. Restart your pc first. If the above does not work We would have to contact the support team.
Mobile- Reset your network settings. If game is still giving issues Try the "repair Button". If Still no solve to your problem then check for ANDROID/IOS updates and delete and re download the game. once game is done downloading restart your Mobile device.
Hope this helped some what 
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